Privacy Policy

By using our service, you accept and agree to the terms of this privacy policy. Riot Photobooks considers its customers’ privacy to be very important. It is our top priority to protect your privacy, from your personal data to every photograph you send us. Upon uploading to our software, we will require your complete name, permanent mailing address, telephone number, and email address. Your personal data will never be passed on to any third party website or individuals without your consent or unless required by law. Access to these data is limited only to our authorized Riot staff. We require this information to fulfil your requests, orders, and to better understand individual customer needs.

We may obtain other information about you from other sources, such as telephone or fax or from other companies online. We may add this information to the details we have already collected from you via our website in order to improve the products and services we provide.

From time to time, we may send you newsletters, promotions, and announcements. You may opt out of receiving our newsletters at any time by sending an email to: unsubscribe@riotphotobooks.comFile Submission and Content. By uploading any content, you agree that:

  1. Images are owned by you and you are not uploading any images that are protected by copyright, patent, trademark or without authorization by its owner.
  2. Uploaded content should not be anything that violates laws or regulations.
  3. Anything uploaded should not contain any material that is harmful to minors, obscene, pornographic, harassing/threatening, discriminative, unfair competition or false advertising.
  4. When you upload to the website, you agree that you are satisfied with the content to be published – it cannot be edited once it has been uploaded. Riot has no obligation to review the content that you have submitted. You also agree that you are not uploading any corrupt files that will be harmful to our system and its users (including viruses or worms).

Riot Photobooks holds the right to refuse to print any book that it considers is in breach of any of the above, and you agree to indemnify Riot Photobooks and its employees, affiliates, suppliers, service providers and partners harmless for any claims, losses, liabilities orexpenses arising out of any breach of this section.

Riot Photobooks does not necessarily keep electronic files or maintain an archival copy of the printed material, unless specifically instructed by the customer for regular printing purposes. We do not own any of the content of your order.Security: You should be aware, that whilst Riot does have advanced security measures in place regarding all data transferred in our servers, we do not store credit card information. However, though Riot strives to protect all information that you provide us, there are always risks involved in transmitting data over the internet. Information transmitted by any unauthorized party is at your own risk. All payment transactions are done directly through the payment gateway using SSL(Secure Socket Layer), the details collected do not include the credit card details of the customers and those details will not be stored, sold, shared, rented or leased to any third parties.Copyright: You represent the content that you upload to Riot. Inasmuch as we respect the intellectual property of others, we ask and expect that our customers will do the same. Please do not hesitate to notify us at customerservice@riotphotobooks.com as soon as possible, if you find or believe that your work has been copied, posted, or used in any way that constitutes copyright infringement. If we find such a violation, we will investigate and take every legal measure to rectify it, upon obtaining all the needed information for verification and authentication. You should provide us with the following details:

  1. Your name, address, telephone number, and email address.
  2. An electronic or physical signature of the owner or the person authorized to act on behalf of the owner of the copyright interest that is allegedly infringed.
  3. Detailed necessary identification of the copyrighted work that you claim has been infringed.
  4. Location where you found that your work has been infringed and the necessary information for us to locate the issue.
  5. A statement by you that all the information in your notice is accurate, and under penalty of perjury, that you are the copyright owner or the person authorized to act on behalf of the copyright owner.
  6. A valid identification and reason that you are certain that the issue/infringement concerns Riot.

Riot may, as appropriate and at its total discretion, terminate membership privileges of any users who violate the provisions of the Terms and Conditions stated in our website, including any activity that repeatedly infringes on the intellectual property of others.

For your protection, Riot will continue to review this Privacy Policy , and reserves the right, at our sole discretion, to update and modify the said policy from time to time. Privacy Policy last modified 01-01-2011.

If you have any questions regarding our Privacy Policy, contact us at cservice@riotphotobooks.com

Delivery Policy

Orders once processed are ready for collection or will be shipped via courier within 2 to 10 days depending on your selection at checkout. You can check your order status by logging into your account here. Riot also offers URGENT delivery for an additional fees. Please accommodate extra days for courier delivery.

Return Policy

Riot Photobooks excels in an exceptional service and as a guaranteed satisfactory product provider. In the unlikely event that your product arrives damaged (manufacturing defects, damage during transit, book binding, improper pagination, etc.), please DO NOT send the product back to us without contacting a member of our team first. Use the following guidelines for us to better understand any problem and we will endeavor to find solutions immediately.

  1. Take digital pictures of the fault and provide a detailed description (including your name and order number) and send via email to customerservice@riotphotobooks.com
  2. Please be aware that each product is individually made and that there may be slight variations in type or color. Riot reserves the right to refuse any discounts, refunds, or reprints on issues that can be fixed or on customer generated faults. Otherwise, in cases where we find the defect is a production issue, we will request you to ship back the product for us to rectify.
  3. Riot does not edit or modify your product order content in any way. It is your responsibility to review your order before you publish, we will not be liable for any error you have made before publishing. Riot does not colour correct your images. It is your responsibility to colour correct using a well calibrated monitor - saving in Adobe RGB will guarantee a large colour range. Riot is not responsible for images that do not appear to your satisfaction because of inaccurate calibration of monitors and capturing devices used at your end. Riot uses calibrated printers that produce an extremely large colour range and high colour-density and will perceptually produce most colours seen on an accurately calibrated screen. Please be aware some high quality screens will show you a larger colour range and cannot be printed with present technology. Defects reported later than 14 days after receipt will not be accepted.
  4. Riot does not offer cash, cheque or credit-card refunds on products once ordered. In the wake of a refund, it will happen through the original mode of payment only.

As we wish to give our customers all the best we can offer, we will continue to expand, change, and/or upgrade our materials/service providers on a continuous basis. We advise you to check our software updates frequently. Changes in product material is not a valid reason for order cancellation or refund. When submitting your order please review the quality of your photographs, layout and designs. For photobooks, check your choice of book size, book style, text, grammar and spelling, paper, cover material, and other important details. Final product design errors or failing to give our team any special instructions are not valid reasons for cancellation or refund.

We will not be liable for incorrect customer details provided in our system. Loss or delivery errors from this issue are not valid reasons for cancellation or refund. Prolonged production due to reprinting issues, customer publishing mistakes that need resubmission and any natural disaster occurrence which may delay product delivery, is not a valid reason for cancellation or refund.

Terms & Conditions

Riot Photobooks will not proceed with production of your order until payment is made in full and completed.

Riot Photobooks is not responsible for any customer generated mistakes. If there is a production issue, we will assess the condition of the item(s), and at our sole discretion, decide to either repair or replace the damaged product(s). For more detailed information please visit our Return Policy page.

Riot is not responsible for lost, stolen or voucher codes used without owners permission.

For special offers and promotions, Riot Photobooks reserves the right to change Terms and Conditions at its sole discretion and reserves the right to discontinue any offers and promotions at any time. Not all offers or products are available across the globe unless stated. Customers are not eligible to use voucher/discount codes outside of the selected country of purchase and shipment. In the event that an inelligible code is used, Riot Photobooks reserves the right to request additional payment on any outstanding charges. A request for additional payment is not a valid reason for cancellation of any product order.

To ensure your full legal rights and security while paying online for your services please avoid paying for your services through a third person/party or by using a credit card in the name of someone other than yourself.

In case of dispute by the original card owner:
The person/party or company benefiting from such payment for the service will be legally liable to imprisonment and fined as per to clauses 10 & 11 of UAE Federal Law No. (2) Of 2006 on "The Combat of Information Technology Crimes"

In case of any disputes the law applicable would be based on the UAE Governing Law.

Disclaimer

Riot Photobooks is not a publisher; we are a service provider for publishers.

By using Riot Photobooks’ software, you are expected to follow the terms and conditions of the website and we reserve the right to remove content that does not comply with our policies, and deny users that are not compliant with the policies stated. You agree to indemnify, defend and hold Riot Photobooks, its officers, directors, employees, agents, licensors, suppliers and any third-parties harmless from and against all claims, liabilities, losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of the Terms, or any claim related to infringing third party intellectual property rights.

THE SERVICE AND CONTENT PROVIDED BY RIOT PHOTOBOOKS, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. FURTHERMORE, YOU ACKNOWLEDGE THAT RIOT PHOTOBOOKS IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY OTHER PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO WARRANTY THAT OUR SITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT THIS SITE OR OUR SERVER IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RIOT PHOTOBOOKS MAKES NO WARRANTY REGARDING ANY SOFTWARE, GOODS, SERVICES, SPECIAL OFFERS, OR THE DELIVERY, QUALITY, ACCURACY, TIMELINESS, COMPLETENESS OR RELIABILITY OF ANY SOFTWARE, GOODS OR SERVICES, PURCHASED, ACCESSED OR OBTAINED THROUGH OUR SITE OR ADVERTISED THROUGH OUR SITE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SITE OR SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.