By using our service, you accept and agree to the terms of this privacy policy. Riot Photobooks considers it’s customer’s privacy to be very important. It is our top priority to protect your privacy, from your personal data to every photograph you send us.
Upon uploading to our software, we will require your complete name, permanent mailing address, telephone number, and email address. Your personal data will never be passed on to any third party website or individuals without your consent or unless required by law. Access to these data is limited only to our authorized Riot staff. We require this information to fulfil your requests, orders, and to better understand individual customer needs.
We may obtain other information about you from other sources, such as telephone, fax or from other companies online. We may add this information to the details we have already collected from you via our website in order to improve the products and services we provide. From time to time, we may send you newsletters, promotions, and announcements. You may opt out of receiving our newsletters at any time by sending an email to unsubscribe@riotphotobooks.com
Submission and Content
By uploading any content, you agree that:
Riot Photobooks holds the right to refuse to print any book that it considers in breach of the above conditions. You agree to indemnify Riot Photobooks and it’s employees, affiliates, suppliers, service providers and partners for any claims, losses, liabilities or expenses arising out of any breach of this section.
Riot Photobooks maintains electronic files for a year after your order unless specifically instructed otherwise. Contact customer support if you require to reorder additional copies or delete your electronic file immediately. We do not own any of the content of your order.
Security:
Riot has advanced security measures in place regarding all data transferred in our servers and strives to protect all information that you provide us. However, there are always risks involved in transmitting data over the Internet. Information transmitted by any unauthorized party is at your own risk. All payment transactions are done directly through the payment gateway using SSL (Secure Socket Layer).
The details collected do not include the credit card details of the customers and those details will not be stored, sold, shared, rented or leased to any third parties.
Copyright:
You represent any content that you upload to Riot. We respect the intellectual property of others and we ask and expect our customers will do the same.
Please do not hesitate to notify us at customerservice@riotphotobooks.com if you find or believe that your work has been copied, posted, or used in any way that constitutes copyright infringement. If we find such a violation, we will investigate and take every legal measure to rectify it, upon obtaining all the needed information for verification and authentication. You should provide us with the following details:
Riot may, as appropriate and at its total discretion, terminate membership privileges of any users who violate the provisions of the Terms and Conditions stated in our website, including any activity that repeatedly infringes on the intellectual property of others.
For your protection, Riot will continue to review this Privacy Policy, and reserves the right, at our sole discretion, to update and modify the said policy from time to time. Privacy policy last modified 01-01-2019.
If you have any questions regarding our privacy policy, contact us at customerservice@riotphotobooks.com
Orders once processed are ready for collection at our JLT office or will be shipped via courier depending on your selection at checkout.
You can check your order status by logging into your account.
Shipping within the UAE requires 2-4 working days. International Shipping depends on the country to be shipped to.
Riot also offers urgent production for certain products for an additional fee.
Riot Photobooks excels in providing exceptional service and guaranteed satisfactory products. In the unlikely event that your product arrives damaged (manufacturing defects, damage during transit, improper bookbinding, improper pagination, etc.), please DO NOT send the product back to us without contacting a member of our team first. Use the following guidelines for us to better understand any problem and we will endeavour to find solutions immediately.
Riot does not edit or modify your product order content in any way. It is your responsibility to review your order before you publish. We will not be liable for any error you have made before publishing.
Riot does not colour correct your images. It is your responsibility to colour correct using a well-calibrated monitor - saving in Adobe RGB will guarantee a large colour range. Riot is not responsible for images that do not appear to your satisfaction because of inaccurate calibration of monitors and capturing devices used at your end.
Riot uses calibrated printers that produce an extremely large colour range and high colour-density and will perceptually produce most colours seen on an accurately calibrated screen. Please be aware some high-quality screens will show you a larger colour range and cannot be printed with present technology.
As we wish to give our customers the best we can offer, we will continue to expand, change, and/or upgrade our materials/service providers on a continuous basis. We advise you to check our software updates frequently.
To cancel an order, you must inform us in writing via email within 30 mins of placing the order. Changes in product material is not a valid reason for order cancellation or refund. When submitting your order please review the quality of your photographs, layout and designs. For photo books, check your choice of book size, book style, text, grammar and spelling, paper, cover material, and other important details. Final product design errors or failing to give our team any special instructions are not valid reasons for cancellation or refund.
We will not be liable for incorrect customer details provided in our system. Loss or delivery errors from this issue are not valid reasons for cancellation or refund. Prolonged production due to reprinting issues, customer publishing mistakes that need resubmission and any natural disaster occurrence which may delay product delivery, is not a valid reason for cancellation or refund.
Riot Photobooks will not proceed with production of your order until payment is made in full and completed.
Riot Photobooks is not responsible for any customer generated mistakes. If there is a production issue, we will assess the condition of the item(s), and at our sole discretion, decide to either repair or replace the damaged product(s). For more detailed information please visit our Return Policy page.
Riot is not responsible for lost, stolen or voucher codes used without the owner's permission.
For special offers and promotions, Riot Photobooks reserves the right to change Terms and Conditions at its sole discretion and reserves the right to discontinue any offers and promotions at any time. Not all offers or products are available across the globe unless stated. Customers are not eligible to use voucher/discount codes outside of the selected country of purchase and shipment. In the event that an ineligible code is used, Riot Photobooks reserves the right to request additional payment on any outstanding charges. A request for additional payment is not a valid reason for the cancellation of any product order.
To ensure your full legal rights and security while paying online for your services please avoid paying for your services through a third person/party or by using a credit card in the name of someone other than yourself.
In case of dispute by the original card owner:
The person/party or company benefiting from such payment for the service will be legally liable to imprisonment and fined as per to clauses 10 & 11 of UAE Federal Law No. (2) Of 2006 on "The Combat of Information Technology Crimes"
In case of any disputes, the law applicable would be based on the UAE Governing Law.
Riot Photobooks is not a publisher; we are a service provider for publishers.
By using Riot Photobooks software, you are expected to follow the terms and conditions of the website and we reserve the right to remove content that does not comply with our policies and deny users that are not compliant with the policies stated. You agree to indemnify, defend and hold Riot Photobooks, its officers, directors, employees, agents, licensors, suppliers and any third-parties harmless from and against all claims, liabilities, losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of the Terms, or any claim related to infringing third party intellectual property rights.
THE SERVICE AND CONTENT PROVIDED BY RIOT PHOTOBOOKS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. FURTHERMORE, YOU ACKNOWLEDGE THAT RIOT PHOTOBOOKS IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY OTHER PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO WARRANTY THAT OUR SITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT THIS SITE OR OUR SERVER IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RIOT PHOTOBOOKS MAKES NO WARRANTY REGARDING ANY SOFTWARE, GOODS, SERVICES, SPECIAL OFFERS, OR THE DELIVERY, QUALITY, ACCURACY, TIMELINESS, COMPLETENESS OR RELIABILITY OF ANY SOFTWARE, GOODS OR SERVICES, PURCHASED, ACCESSED OR OBTAINED THROUGH OUR SITE OR ADVERTISED THROUGH OUR SITE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SITE OR SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.