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| Privacy Policy |
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By using our service, you accept and agree to the terms of this
privacy policy. Riot Photobooks considers its customers’ privacy to
be very important. It is our top priority to protect your privacy,
from your personal data to every photograph you send us.
Upon uploading to our software, we will require your complete name,
permanent mailing address, telephone number, and email address. Your
personal data will never be passed on to any third part website or
individuals without your consent or unless required by law. Access to
these data is limited only to our authorized Riot staff. We require
this information to fulfil your requests, orders, and to better
understand individual customer needs.
We may obtain other information about you from other sources, such as
telephone or fax or from other companies online. We may add this
information to the details we have already collected from you via our
website in order to improve the products and services we provide.
From time to time, we may send you newsletters, promotions, and
announcements. You may opt out of receiving our newsletters at any
time by sending an email to; unsubscribe@riotphotobooks.com
File Submission and Content. By uploading any content, you agree that:
- Images are owned by you and you are not uploading any images that
are protected by copyright, patent, trademark or without
authorization by its owner
- Uploaded content should not be anything that violates laws or
regulations
- Anything uploaded should not contain any material that is harmful
to minors, obscene, pornographic, harassing/threatening,
discriminative, unfair competition or false advertising
- When you upload to the website, you agree that you are satisfied
with the content to be published – it cannot be edited once it has
been uploaded. Riot has no obligation to review the content that you
have submitted. You also agree that you are not uploading any corrupt
files that will be harmful to our system and its users (including
viruses or worms)
Riot Photobooks holds the right to refuse to print any book that it
considers is in breach of any of the above, and you agree to
indemnify Riot Photobooks and its employees, affiliates, suppliers,
service providers and partners harmless for any claims, losses,
liabilities orexpenses arising out of any breach of this section.
Riot Photobooks does not necessarily keep electronic files or
maintain an archival copy of the printed material, unless
specifically instructed by the customer for regular printing
purposes. We do not own any of the content of your order.
Security: You should be aware, that whilst Riot does have advanced
security measures in place regarding all data transferred in our
servers, we do not store credit card information. However, though
Riot strives to protect all information that you provide us, there
are always risks involved in transmitting data over the internet.
Information transmitted by any unauthorized party is at your own risk.
Copyright: You represent the content that you upload to Riot.
Inasmuch as we respect the intellectual property of others, we ask
and expect that our customers will do the same.
Please do not hesitate to notify us at
customerservice@riotphotobooks.com as soon as possible, if you find
or believe that your work has been copied, posted, or used in any way
that constitutes copyright infringement. If we find such a violation,
we will investigate and take every legal measure to rectify it, upon
obtaining all the needed information for verification and
authentication. You should provide us with the following details:
- Your name, address, telephone number, and email address.
- An electronic or physical signature of the owner or the person
authorized to act on behalf of the owner of the copyright interest
that is allegedly infringed.
- Detailed necessary identification of the copyrighted work that you
claim has been infringed.
- Location where you found that your work has been infringed and the
necessary information for us to locate the issue.
- A statement by you that all the information in your notice is
accurate, and under penalty of perjury, that you are the copyright
owner or the person authorized to act on behalf of the copyright owner.
- A valid identification and reason that you are certain that the
issue/infringement concerns Riot.
Riot may, as appropriate and at its total discretion, terminate
membership privileges of any users who violate the provisions of the
Terms and Conditions stated in our website, including any activity
that repeatedly infringes on the intellectual property of others.
For your protection, Riot will continue to review this Privacy
Policy , and reserves the right, at our sole discretion, to update
and modify the said policy from time to time. Privacy Policy last
modified 01-01-2011.
If you have any questions regarding our Privacy Policy, contact us at
cservice@riotphotobooks.com
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| Return Policy |
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Riot Photobooks excels in an exceptional service and as a guaranteed
satisfactory product provider. In the unlikely event that your
product arrives damaged (manufacturing defects, damage during
transit, book binding, improper pagination, etc.), please DO NOT send
the product back to us without contacting a member of our team first.
Use the following guidelines for us to better understand any problem
and we will endeavor to find solutions immediately.
- Take digital pictures of the fault and provide a detailed
description (including your name and order number) and send via email
to customerservice@riotphotobooks.com
- Please be aware that each product is individually made and
that there may be slight variations in type or color. Riot reserves
the right to refuse any discounts, refunds, or reprints on issues
that can be fixed or on customer generated faults. Otherwise,
in
cases where we find the defect is a production issue, we will request
you to ship back the product for us to rectify.
- Riot does not edit or modify your product order content in any
way. It is your responsibility to review your order before you
publish, we will not be liable for any error you have made before
publishing. Riot does not colour correct your images. It is your
responsibility to colour correct using a well calibrated monitor -
saving in Adobe RGB will guarantee a large colour range. Riot is not
responsible for images that do not appear to your satisfaction
because of inaccurate calibration of monitors and capturing devices
used at your end. Riot uses calibrated printers that produce an
extremely large colour range and high colour-density and will
perceptually produce most colours seen on an accurately calibrated
screen. Please be aware some high quality screens will show you a
larger colour range and cannot be printed with present technology.
Defects reported later than 14 days after receipt will not be accepted.
As we wish to give our customers all the best we can offer, we will
continue to expand, change, and/or upgrade our materials/service
providers on a continuous basis. We advise you to check our software
updates frequently. Changes in product material is not a valid reason
for order cancel or refund. When submitting your order please review
the quality of your photographs, layout and designs. For photobooks,
check your choice of book size, book style, text, grammar and
spelling, paper, cover material, and other important details. Final
product design errors or failing to give our team any special
instructions are not valid reasons for cancellation or refund.
We will not be liable for incorrect customer details provided in our
system. Loss or delivery errors from this issue are not valid reasons
for cancellation or refund. Prolonged production due to reprinting
issues, customer publishing mistakes that need resubmission and
any
natural disaster occurrence which may delay product delivery, is not
a valid reason for cancellation or refund.
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| Terms and Conditions |
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Riot Photobooks will not proceed with production of your order until
payment is made in full and completed.
Riot Photobooks is not responsible for any customer generated
mistakes. If there is a production issue, we will assess the
condition of the item(s), and at our sole discretion, decide to
either repair or replace the damaged product(s). For more detailed
information please visit our Return Policy page.
Riot is not responsible for lost, stolen or voucher codes used without owners permission.
For special offers and promotions, Riot Photobooks reserves the right
to change Terms and Conditions at its sole discretion and reserves
the right to discontinue any offers and promotions at any time. Not
all offers or products are available across the globe
unless stated.
Customers are not eligible to use voucher/discount codes outside of
the selected country of purchase and shipment.
In the event that an
inelligible code is used, Riot Photobooks reserves the right to
request additional payment on any outstanding charges.
A request for
additional payment is not a valid reason for cancellation of any
product order.
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| Disclaimer |
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Riot Photobooks is not a publisher; we are a service provider for
publishers.
By using Riot Photobooks’ software, you are expected to follow the
terms and conditions of the website and we reserve the right to
remove content that does not comply with our policies, and deny users
that are not compliant with the policies stated. You agree to
indemnify, defend and hold Riot Photobooks, its officers, directors,
employees, agents, licensors, suppliers and any third-parties
harmless from and against all claims, liabilities, losses, expenses,
damages and costs, including reasonable attorneys’ fees, resulting
from any violation of the Terms, or any claim related to infringing
third party intellectual property rights.
THE SERVICE AND CONTENT PROVIDED BY RIOT PHOTOBOOKS, ARE PROVIDED ON
AN “AS IS” AND “AS AVAILABLE” BASIS AND WITHOUT WARRANTIES OF ANY
KIND EITHER EXPRESSED OR IMPLIED. FURTHERMORE, YOU ACKNOWLEDGE THAT
RIOT PHOTOBOOKS IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR
ILLEGAL CONDUCT OF ANY OTHER PARTIES AND THAT THE RISK OF INJURY FROM
THE FOREGOING RESTS ENTIRELY WITH YOU. TO THE FULLEST EXTENT
PERMITTED BY APPLICABLE LAW, WE MAKE NO WARRANTY THAT OUR SITE OR
SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR
THAT THIS SITE OR OUR SERVER IS FREE OF VIRUSES OR OTHER HARMFUL
COMPONENTS. RIOT PHOTOBOOKS MAKES NO WARRANTY REGARDING ANY SOFTWARE,
GOODS, SERVICES, SPECIAL OFFERS, OR THE DELIVERY, QUALITY, ACCURACY,
TIMELINESS, COMPLETENESS OR RELIABILITY OF ANY SOFTWARE, GOODS
OR
SERVICES, PURCHASED, ACCESSED OR OBTAINED THROUGH OUR SITE OR
ADVERTISED THROUGH OUR SITE. NO ADVICE OR INFORMATION, WHETHER ORAL
OR WRITTEN, OBTAINED FROM US OR THROUGH THE SITE OR SERVICE WILL
CREATE ANY WARRANTY
NOT EXPRESSLY MADE HEREIN.
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